Shipping & returns
Shipping Fees
All prices are exclusive of shipping fees. Shipping charges are added to the order and are paid by the customer. These charges are calculated by weight and/or dimensions of the parcel.
Here you can find an overview of our prices: Shipping
Articles Not Collected
Couleur Locale cannot be held responsible for parcels not received or collected. In case parcels are not collected, they will be sent back to us. We are not responsible for items shipped back to us. We will charge the customer again for sending the package a second time if a parcel has not been received or collected on the first shipping. You could consider providing us with your work adress instead of your home adress.
Damage
Our parcels are packed with the greatest care, and are sent with insured postal services. Should damage occur during transport, we will replace or refund the damaged item. To start a claim, we must open a case with the postal services within 5 days.
Please follow the procedure below strictly:
- Send us an email to notify us of the damage ([email protected])
- Send us pictures of the damage within 5 days
- Picture of the outside of the box (with visible bar code)
- Picture(s) of the inside of the box (packing material included)
- Picture(s) of the damaged item
- We will send you a return label so you can send us back the item free of charge. We replace the damaged item, or if you prefer, we proceed with a refund.
Returns
Couleur Locale strives for 100% satisfation of its customers. If one or more articles are not to your satisfaction after receiving them, you hold the right to notify us within 14 days and send it back to us. If you do not notify us within the aforementioned time frame, the items is considered sold. The items must be undamaged and shipped to us in its original packaging. Sending the item back to us and custody is at your own expense. We will refund the purchase price of the items within 7 days after receiving the returned goods. Purchase price means the puchase amount of the item minus the original shipping charges.
Return adress:
Couleur Locale Warehouse
Kunstdal 2 C
9900 Eeklo
Belgium
+32 9 229 13 38
Complaints and Defects
Despite taking very good care of all items sent, an article can somehow get damaged or defect. If the outside of the packaging appears to be damaged due to transportation it is very important to notify the delivery company when you receive the parcel, or to refuse accepting the parcel. If you notify us within 14 days of receiving your parcel we will replace the damaged or defect items at no extra charge.
All complaints regarding damages, defects or delays in delivery should be directed at our sales department [email protected]
Please add pictures in case of damaged goods.